"Much available help desk software is quite bland, with two exceptions:
open source RT and the more corporate Remedy Help Desk. The two have
quite different goals, but they both do one common thing: track trouble
tickets. The question is, which one will meet your needs?"
COMPLETE STORY:
http://nl.internet.com/ct.html?rtr=on&s=1,37f1,1,6dr4,1ox6,ct5s,55dr
-Bob
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